Rug Washing & Cleaning

Our rug cleaning services provide individualized care for optimal results.

Rug Cleaning Services with Individualized Care

Caravan Rugs understands that when it comes to a rug cleaning service, one size does not fit all. That’s why we offer personalized rug care services tailored to the unique needs of each rug we handle. When you choose Caravan for oriental rug cleaning, we always consider factors such as fiber content, construction, weave, and dyes to determine the most suitable cleaning method for your precious piece. 

Our team at Caravan Rugs provides you with the highest quality of service and ensures that your rugs receive the attention they deserve. With our expertise in rug cleaning, we guarantee to deliver optimal results, restoring the beauty and freshness of your rugs. 

Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7

Step 1: Pre-Inspection

During the pre-inspection phase, our experts examine your rug for various factors such as fading, discoloration, stains, wear and tear, pre-existing damage, color instability, and odors. This comprehensive assessment allows us to determine the optimal cleaning approach for your rug, including the potential need for specialized treatments like pet urine removal. Additionally, we identify any necessary repairs to ensure the best possible outcome for your rug.

Step 2: Dusting

We remove dust and particulate matter deeply embedded within your rug. Our specialized equipment, which includes compressed air and tailored tools, effectively eliminates debris that accumulates from foot traffic and dry soil. This process, often referred to as "air washing" revitalizes your rug's fibers, restoring their natural beauty and prolonging their lifespan.

Step 3: Pre-Cleaning

In this phase, we target high-traffic and heavily soiled areas with pre-treatments to effectively loosen dirt and grime. While some discolorations resulting from wear, fading, or chemical reactions may not be reversible, our pre-cleaning process ensures thorough soil removal, preparing your rug for the subsequent cleaning stages.

Step 4: Agitate Fibers

Utilizing a gentle and thorough approach, we massage a mild, 7.5 pH-neutral shampoo deep into the pile of your rug's fibers. This process, combined with a continuous flow of cold water, effectively dislodges and flushes out all foreign matter trapped within the rug. By preventing particles from resettling, we ensure a comprehensive cleaning that revitalizes your rug's appearance and texture.

Step 5: Rinse

To further enhance soil and residue removal, we conduct multiple rinses using cold water. The initial rinses eliminate any residual cleaning shampoo, ensuring a thorough cleanse. For wool rugs, we incorporate lanolin into the final rinse to replenish the natural oils, promoting softness and luster.

Step 6: Excess Water Removal

Following the cleaning process, we utilize a state-of-the-art centrifuge machine to extract excess water from your rug. This extraction process ensures rapid moisture removal, expediting the drying process and minimizing the risk of mold and mildew formation.

Step 7: Climate-Controlled Drying

To expedite drying and preserve the integrity of your rug, we transfer it to our specialized drying room. Equipped with gas heating, forced air circulation, and dehumidifying technology, this climate-controlled environment facilitates thorough drying. Most rugs dry within 12 to 24 hours, which ensures a swift turnaround without compromising quality.

Bonus: Final Inspection

Before returning your rug, our experts conduct a meticulous final inspection to ensure it meets our stringent quality standards. If necessary, we repeat any steps to address the remaining concerns and guarantee the utmost cleanliness and freshness of your rug.

A Better Clean with Our 7-Step Rug Cleaning Process

When you entrust your rug cleaning needs to Caravan Rugs, you can have peace of mind knowing that we employ a comprehensive seven-step cleaning process. This meticulous approach is designed to eliminate even the toughest stains, dirt, and grime, leaving your rugs looking and feeling revitalized. Whether your rug requires deep cleaning, stain removal, or gentle restoration, we have the expertise and resources to meet your needs. With our commitment to quality and attention to detail, you can trust us to take care of your rugs as if they were our own. 

Step 1: Pre-Inspection

While inspecting we look for fading, discoloration, stains, wear and tear, pre-existing damage, color instability, and odors to determine the cleaning ability of each rug, possible urine treatment from pets, and any additional repairs needed.

Step 2: Dusting

Dust and particulate matter lying deep within the rug are removed using compressed air and specially designed tools. Foot traffic and dry soil can act like sandpaper on the fiber, and this step is often referred to as “air washing” or “dusting” of the rug.

Step 3: Pre-Cleaning

Traffic and heavily soiled areas are pre-treated (discolorations due to wear, fading, or chemical reactions are not reversible).

Step 4: Agitate Fibers

Using a continuous flow of cold water, combined with a mild, 7.5 ph-neutral shampoo, we massage deep into the pile of the rug’s fibers which enables us to gently and effectively remove all foreign matter by flushing them out of the rug and keeping them from settling back into the rug again.

Step 5: Rinse

To further remove soil and cleaning residue, we rinse multiple times. The first two rinses with cold water remove all cleaning shampoo from the rug. For the third and final rinse, we add lanolin to the rinse process for wool rugs to help restore the natural oil content in the rug.

Step 6: Excess Water Removal

We use a centrifuge machine to remove any excess water through an intense and powerful extraction process. Once we have removed as much water as possible, we are ready to move the rug to our climate-controlled drying room.

Step 7: Climate-Controlled Drying

A fast and efficient drying method is crucial to eliminate potential mold and mildew. Climate-controlled drying takes place in a gas-heated drying room using a combination of forced air circulation, dehumidifying processes, and heat. Most rugs will dry within 12 to 24 hours.

Bonus: Final Inspection

Before your rug makes its way back to you, we perform a final inspection. We don’t hesitate to repeat any steps that might be necessary to provide you with the cleanest rug possible!

“Caravan Rugs did a fantastic job cleaning my oriental area rugs,  They look like new!  I would recommend this company without hesitation and will certainly use them again!  They were quick to respond & delivered my rugs when they said they would.  Very courteous & professional.

– Lyn O.

Frequently Asked Questions

How much does it cost to get a rug cleaned?

Rug cleaning is customized for each rug, so we do not have a set price for all rugs. We determine the price based on the size of your rug. Feel free to give us a call and we can chat more about what a rug cleaning will cost for your rug.

How long does it take to get my rugs cleaned?

It depends on the time of year and the size of the rugs. For smaller rugs, it can be 1-2 weeks and for larger it can be 3-4 weeks. This can also vary around busy season times and holiday times.

Do you pick up and deliver rugs?

Yes! We do offer rug pick-up and drop-off, but it all depends on the size of the rugs and your location. Give us a call at (919) 782-2673 to check eligibility for rug pick-up and drop-offs.

Do you offer rug appraisals?

Yes! Drop your rug off for a cleaning and we can certainly appraise it for you.

Do you wash your rugs at the customer’s house or off-site?

We wash all rugs at our rug washing facility on Glenwood Ave rather than in homes to accommodate optimal cleanings with our top-of-the-line cleaning machines.

Can you get urine and urine stains out of rugs?

We do our best to get all stains out of rugs, including urine and urine stains. We also offer premium rug pads to help protect flooring.

Can we drop off the rugs at your facility in Raleigh?

Yes! Customers can drop off their rugs at 7912 Glenwood Ave., or if you’re busy we offer complimentary pick-up and drop-off services for rug cleanings.

Do you clean rug pads?

Although we do not clean rug pads, we do sell rug pads with Closed Cell Technology (CCT) to keep your floors clean and protected!

Do you clean Oriental rugs or just area rugs?

We clean hand-knotted, handmade, Oriental, and just about any other type of run out there. All rugs (including delicate, fine rugs) receive individual attention from our experts throughout our specialized cleaning and repair processes.

Will you move my furniture upon pick up and delivery of my rugs?

Yes, we will move furniture to pick up and drop off. We will lay your rugs down for you when we deliver them back to you.

Schedule Your Rug Cleaning Today!

We offer free estimates and a 100% satisfaction guarantee. Pick-up and delivery services are available, but walk-ins are always welcome!