While inspecting we look for fading, discoloration, stains, wear and tear, pre-existing damage, color instability, and odors to determine the cleaning ability of each rug, possible urine treatment from pets, and any additional repairs needed.

Dust and particulate matter lying deep within the rug are removed using compressed air and specially designed tools. Foot traffic and dry soil can act like sandpaper on the fiber, and this step is often referred to as “air washing” or “dusting” of the rug.

Traffic and heavily soiled areas are pre-treated (discolorations due to wear, fading, or chemical reactions are not reversible).

Using a continuous flow of cold water, combined with a mild, 7.5 ph-neutral shampoo, we massage deep into the pile of the rug’s fibers which enables us to gently and effectively remove all foreign matter by flushing them out of the rug and keeping them from settling back into the rug again.

To further remove soil and cleaning residue, we rinse multiple times. The first two rinses with cold water remove all cleaning shampoo from the rug. For the third and final rinse, we add lanolin to the rinse process for wool rugs to help restore the natural oil content in the rug.

We use a centrifuge machine to remove any excess water through an intense and powerful extraction process. Once we have removed as much water as possible, we are ready to move the rug to our climate-controlled drying room.

A fast and efficient drying method is crucial to eliminate potential mold and mildew. Climate-controlled drying takes place in a gas-heated drying room using a combination of forced air circulation, dehumidifying processes, and heat. Most rugs will dry within 12 to 24 hours.

Before your rug makes its way back to you, we perform a final inspection. We don’t hesitate to repeat any steps that might be necessary to provide you with the cleanest rug possible!